Eargo: The Next Generation Hearing Aid?

When only six companies hold a large majority of the hearing aid market, pressure for advancement can be low, leading to slow innovation. But when a fresh face enters the arena, they can bring with them a whole host of ideas.

Eargo is one such fresh face, breaking the mold and shaking up the industry. This breaking and shaking comes in the form of its three hearing aid models: Eargo Max, Eargo Neo, and Eargo Neo Hi-Fi.

We’ll be going over these three models in-depth, looking at pricing, features, and customer feedback. They do have some differences, as you’d expect, but here are some overall pros and cons for all three models:

ProsCons
InvisibleFitting isn’t personalized
Over 50% cheaper than most other hearing aids, but good qualityNot covered by insurance
Rechargeable and convenient

Overall

Rather than repeating ourselves three times in each section, here we’ll go over each of the features that all three models boast.

Firstly, while not a feature of the hearing aids themselves, Eargo’s website has still earned plenty of praise. An easy-to-use website is an underrated element of an experience with a company, and Eargo knocks it out of the park, whether on mobile or desktop. The ease of navigation, smooth imagery, and use of space are all conducive to a great user experience. 

Their easy-to-use website is demonstrative of the entire Eargo journey, as the home delivery, access to a network of Eargo experts, and lack of appointments means that your experience will be stress-free.

Now, onto the hearing aids. Each pair comes with a small disc-shaped case, which charges your device. Simply charge the case at the beginning of the week, and it should hold enough power to charge your hearing aids until Sunday. The charging case is also a handy place to store your Eargos when not in use.

Eargo has a highly acclaimed lifetime support system, with easily accessible “Personal Hearing Professionals” ready to help you with your product whenever you need it.

Eargo hearing aids also come with a cleaning brush, a wax guard, charging equipment, and replacement Flexis—the flexible white attachments that suspend the devices in your ears. Less tangible add-ons include an easy 45-day return policy and a 12-month warranty.

What Makes Eargo Different From Other Hearing Aids?

The patented medical-grade flexi fibers, modeled from the feathers of a fishing fly, suspend Eargo in the ear canal, allowing for the potential of improved comfort and breathability.

The suspended fibers also allow low frequency sounds to enter the ear canal naturally, while the high frequency sounds are amplified for improved speech clarity with a natural sound quality.

This could make Eargo the first successful “invisible” open-fit hearing aid solution.

While there are some rechargeable hearing aids on the market, they sacrifice size for rechargability, making those who want a discreet hearing solution turn away. Eargo is unique in that it offers both a small, virtually invisible device, that is also rechargeable.

How Eargo Works

All Eargo hearing aids are bought online. You choose between two size options: Size 12 or 15, which are both ready to wear right out of the box.

You can choose whether you want standard programming (includes 4 sound profiles) or custom programming based on your audiogram. Custom programming is an additional $500.

Once you receive your Eargo devices in the mail, you will be given instructions on how to clean your ears and insert the devices. Programming of the devices is done prior to shipping.

Eargo comes with a 60-Day money-back guarantee and a 12-month limited repair warranty. Eargo cannot get wet and must be removed for showering or swimming. The Eargo charge is said to last for one day and should be removed and charged nightly.

Eargo Max: Sound Boost

The first step on the ladder of the Eargo hierarchy, the Eargo Max, offers advanced sound quality and noise reduction. The Max used to be the next step up from Eargo’s first product, the Eargo Plus, but that has since been discontinued, making the Max their most basic product.

Highlights include:

  • Four sound profiles that you can cycle through with a simple tap of the ear
  • Hearing assistance that amplifies speech while also reducing background noise
  • Practical invisibility – Eargo Plus hearing aids are suspended in the ear canal by silicone fibers, meaning they’re barely felt and are out of sight

There are a couple of particularly huge benefits that come as a result of the hearing aid being suspended by silicone fibers. Firstly, hearing aids are made to amplify high- and medium-frequency sounds, such as “f,” “s,” and “th” sounds.

While traditional hearing aids accomplish this, most do it while blocking your ear, meaning lower frequency sounds can struggle to reach your inner ear. Eargo’s Flexi Fibers suspend the devices in your ears without plugging them, allowing natural sounds to enter your ear to create a good balance of sound.

Eargo fibers

Secondly, it just feels better. Discomfort is a huge reason for people losing interest in their conventional hearing aids. In research we conducted (with 2,019 respondents), 6% of people put away their hearing aids for good after not feeling comfortable using them. Having the hearing aid suspended allows for more air circulation in the ear canal – an often overlooked, but rather important element of a hearing aid.

The Eargo Max is listed at $1,850, or monthly payments of $86.

It’s also worth mentioning that this model was listed as one of TIME’s best inventions of 2018.

Eargo Neo: Sound Revival

The next step in the Eargo hierarchy, the Neo boasts better audio fidelity, better noise reduction, and better everything else. The biggest visible difference is the silicon Flexis, which are now called “Tetrapalms.” Instead of the thicker silicon fibers, these look more like tiny flower petals. It’s also the smallest and sleekest of the three devices.

The biggest benefit of the Eargo Neo is customizable sound profiles, where the user can perfectly craft their hearing aid’s range and frequency through an app.

These come in at $2,350, or monthly payments of $109.

Eargo Neo Hi-Fi

Currently at the peak of Eargo’s product range, the Neo Hi-Fi is the most premium product on offer. As technology has advanced, sound quality has increased to levels that Eargo claims are “better than nature intended.”

There isn’t much else differentiating the Hi-Fi from the regular Neo listed on their site, so all we can assume is that the quality of the product is just that much better. The Tetrapalms are now coloured black, if that does anything for you.

These come in at $2,650, or monthly payments of $123.

What do people say?

Enough of the specs – what do actual customers think? The Eargo website boasts some impressive Google reviews, but if you think there might be any kind of bias there, we can look elsewhere.

Firstly, we have some glowing news pieces from respected publications like Forbes and Wired. Some more specialized hearing aid-based websites, like Hearing Aid Know and Retirement Living, have also given their two cents. All four of these publications have only great things to say, with only the smallest negligible qualms.

All in all

Eargo prides itself on five main features: invisibility, comfort, natural sound, support, and portable rechargeability. There are visible and impressive efforts toward all five of these goals, and – while everyone’s experience will vary – it’s hard to deny that they succeed in every one of them.

It’s worth poking around Eargo’s website to see if the company’s hearing aids look like the kind of product for you.

Duncan Lambden

Duncan Lambden

Writer

Duncan is an Australian-born American-raised creative writer with a passion for healthy ears. He continues to build upon his audiology qualifications with research and various courses. Duncan has been working alongside Florida-based audiologist Lindsey Banks, Au.D., to make sure that Clear Living has the most up-to-date content.

Comments

  1. john says:

    I replaced my Eargo aids replaced at least 4 times and the charger twice. I paid approximately $2000 and now they are out of warranty. Eargo wants me to pay $1500 for a new set. I explained I have a confidence problem and to pay them again would not make sense. Do your research, look at the reviews and decide if you think your money is well spent here. They would be great if they worked but they don’t. They do get very uncomfortable over extended periods of time. They are unnoticeable.

  2. Bob S says:

    what is duration life on batteries, and once they are gone are replacements available

  3. Joanna Surettte says:

    Can they help with tinnitis due to low hearing loss, mild?

    1. Clear Living says:

      They are not designed specifically for tinnitus but they may be helpful to reduce tinnitus due to management of the mild hearing loss.

  4. Ricardo says:

    Ricardo Combariza
    I would like to try them need a pair

    1. Ricardo says:

      I do have a pair hearing aids but not satisfied ,need to change batteries almost twice at day , also the problem with repairs ; I have problem with the batterie wire Connector to the earplug brakes very easy and get charge every time $125.00 It is been done 3 times
      This is why I would like to change the type.

    2. Eargo Hearing says:

      Hello Ricardo,

      We suggest new-to-Eargo clients try our free sample kit to get an understanding of the fit and feel of our devices. After requesting, you’ll receive a call from one of our hearing health professionals to discuss your personal level of hearing loss, as Eargo was designed for those with mild to moderate hearing loss. If Eargo is able to help enhance your hearing, our team of licensed hearing health professionals will help you understand the device’s adjustable, preset settings. Get yours today at try.eargo.com.

      By the way, our devices are rechargeable, similar to many modern technological devices. We designed Eargo with rechargeable batteries that last all day. You’ll no longer have the hassle of having to fuss with those tiny batteries again. Plus, in addition to your sanity, you’ll save over $200 a year by not having to buy disposable batteries.

      Any questions? We’re all ears at 1-800-481-1302.

  5. Daniel Blankenship says:

    DO YOU HAVE AN EASY PAYMENT PLAN?
    I WARE A SMALL. I’M ON DISABILITY, AND
    CAN’T AFFORD A WHOLE LOT A MONTH!!!!
    I’VE GOT A PAIR OF OVER THE EAR TYPE,
    AND IT’S SOMEWHAT EMBARRASSING.
    CAN YOU PLEASE HELP ME?

    1. Clear Living says:

      Daniel, unfortunately you can’t purchase Eargo directly from us. I recommend reaching out to them via their website. Thanks.

    2. Eargo Hearing says:

      Eargo is committed to making hearing health more affordable, which is why we recently released our financing options from $93 a month. Learn more at shop.eargo.com. We also suggest checking with your insurance provider to see if your plan offers any coverage for hearing aids (if it does, our audiologists are happy to complete a superbill for you). Our team of licensed hearing health professionals are available at 800-481-1302 should you have any questions.

  6. George Watson says:

    are you selling in Kansas yet? I want a pair to try on before I buy.

    1. Lindsey Banks, Au.D. says:

      George, shoot Eargo an email here: https://eargo.com/company/about-us#contact-us

      I’m sure they can answer location specific questions better than we can.

      1. Eargo Hearing says:

        We don’t have brick and mortar stores, just click and order at shop.eargo.com or by phone at 1-800-481-1302 (we’re all ears!). We’re available in all 50 states. Cutting out the middle men helps make our device more affordable.

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